03 Work We Do
Sub-Zero Ice Maker Repair
Clear-ice modules, fill valves, drain lines and harvest faults on Sub-Zero ice makers.
What people describe on the phone
- Ice maker fills but the cubes come out hollow and cloudy
- No ice at all for days, though the arm is down and the line is open
- Cubes fused into one block in the bin
- Water dripping down the freezer wall under the ice module
What the visit covers
Cabinet and evaporator temperatures are logged before anything is touched, the defrost circuit is cycled by hand, and the sealed system is read under gauges where the readings call for it. You get the actual cause in writing, plus the part number and the price, before the repair starts. The visit runs on a flat $89 service call, credited in full against an approved repair.
Common failure items for the widespread built-in platforms ride on the van — evaporator fan motors, defrost heaters and terminators, thermistors, door gaskets, fill valves and control boards. Anything model-specific is ordered against your serial number so it fits the first time.
04Closed tickets
What Redmond customers said
4.9 / 51,045 reviews
Water ran down the freezer wall under the ice module and refroze into a ridge on the shelf below. The fill tube sat off centre and the mould heater was weak. Both corrected in one visit.
The repair was solid: a harvest motor that had stopped indexing, replaced from stock on the van. My grumble is the arrival window slipping by an hour, though he did phone ahead.
No ice for most of a week. Arm down, supply line open, nothing to see. The fill valve had partly seized and was passing almost nothing. He fitted a new one and sat through a full harvest.
Book it in
Get a straight answer
before you spend a dollar
Tell us the model and what the unit is doing. If it is a five-minute fix you can do yourself, we will say so. If it needs a van, it is a $89 service call — credited in full against an approved repair — and you get the price for the work before we start.
On site 8:00 am – 8:00 pm, seven days · phone answered 24/7 · Redmond, WA