02 Work We Do
Sub-Zero Freezer Repair
Defrost circuit, frost build-up and temperature-drift repairs on Sub-Zero freezer columns and drawers.
What people describe on the phone
- Thick frost sheeting the back panel within a week of clearing it
- Freezer holding around 15°F no matter where the dial is set
- Ice cream soft but everything else frozen solid
- Loud rattling from the back that stops when the door is opened
What the visit covers
Cabinet and evaporator temperatures are logged before anything is touched, the defrost circuit is cycled by hand, and the sealed system is read under gauges where the readings call for it. You get the actual cause in writing, plus the part number and the price, before the repair starts. The visit runs on a flat $89 service call, credited in full against an approved repair.
Common failure items for the widespread built-in platforms ride on the van — evaporator fan motors, defrost heaters and terminators, thermistors, door gaskets, fill valves and control boards. Anything model-specific is ordered against your serial number so it fits the first time.
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What Redmond customers said
5.0 / 5828 reviews
Good work, a little awkward to schedule. Frost on the rear wall came down to a gasket split at the lower corner. New gasket, door reset to pull square, evaporator cleared by hand.
Freezer frosted over every ten days for a year. He found an open defrost heater in twenty minutes, fitted one from the van, and showed me the resistance reading on both parts.
Everything inside had frozen into one mass while the display insisted the temperature was normal. He proved the sensor read four degrees off, replaced it, and cycled defrost twice in front of me.
Book it in
Get a straight answer
before you spend a dollar
Tell us the model and what the unit is doing. If it is a five-minute fix you can do yourself, we will say so. If it needs a van, it is a $89 service call — credited in full against an approved repair — and you get the price for the work before we start.
On site 8:00 am – 8:00 pm, seven days · phone answered 24/7 · Redmond, WA